Welcome to Walia Building Supplies , your trusted supplier of premium building and home improvement products in Melbourne, Australia. By accessing or using our website and purchasing products from us, you agree to comply with the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

• By using this website or placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
• These terms apply to all transactions made on our website and supersede any prior agreements or understandings.

2. Product Information

• We strive to ensure all product descriptions, images, and pricing on our website are accurate. However, we do not guarantee that they are free from errors or omissions.
• Products may vary slightly in color, size, or design due to manufacturing processes or screen display differences.
• All products come with a 5-year warranty unless otherwise stated in the product description.

3. Pricing and Payment

• All prices are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax) where applicable.
• Payment is required in full at the time of purchase unless otherwise specified for custom or special orders.
• Accepted payment methods include credit/debit cards, PayPal, and other secure payment options available on our website.

4. Orders and Availability

• Placing an order does not guarantee availability. We reserve the right to cancel or modify orders if a product becomes unavailable after purchase.
• For custom or special-order items, a 50% deposit may be required upfront, with the balance due before shipping.

5. Shipping and Delivery

• Shipping terms are outlined in our Shipping & Delivery Policy . Delivery times are estimates and may vary based on location and courier services.
• Risk of loss or damage during transit transfers to the customer once the item is dispatched.
• Customers are responsible for inspecting deliveries upon arrival and reporting any issues within 48 hours .

6. Returns and Refunds

• Our Return Policy allows returns within 30 days of delivery for unused items in their original packaging. Proof of purchase is required.
• A restocking fee of up to 15% may apply to certain items, excluding cases of defective or incorrect shipments.
• Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

7. Warranty

• All products come with a 5-year manufacturer’s warranty covering defects in materials and workmanship under normal use.
• Warranty claims must be accompanied by proof of purchase, photos, and a detailed description of the issue.
• The warranty does not cover damage caused by misuse, improper installation, accidents, or modifications.

8. Limitation of Liability

• To the fullest extent permitted by law, Walia Building Supplies is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
• Our total liability for any claim related to your purchase shall not exceed the amount paid for the product.

9. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of Walia Building Supplies and is protected by copyright and trademark laws.
• You may not reproduce, distribute, or use any content from this website without our prior written consent.

10. Modifications to Terms

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will take effect immediately upon posting on our website.
• It is your responsibility to review these terms periodically for updates.

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia .
• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Victoria.

12. Contact Us

If you have any questions or concerns about our terms and conditions, please contact us:

• Phone : 0430 040 343
• Address : 19 Duffy St, Epping VIC 3076