At Walia Building Supplies , we are committed to delivering your orders promptly and securely across Australia. Whether you're renovating your home or working on a large-scale project, our streamlined shipping process ensures your products arrive on time and in perfect condition.

1. Shipping Locations

• We currently offer shipping services across Australia .
• Unfortunately, international shipping is not available at this time.
• Melbourne-based customers can take advantage of local pickup options. Please contact us to arrange a convenient time for collection.

2. Processing Time

• Orders are processed within 1-2 business days after payment is confirmed.
• For custom or special-order items, processing times may vary. Our team will provide an estimated timeline upon order confirmation.

3. Delivery Options

We offer two delivery options to suit your needs:

• Standard Shipping :
  Estimated delivery time: 3-7 business days .
  Cost: Calculated based on the weight, size, and destination of your order.

• Express Shipping :
  Estimated delivery time: 1-3 business days .
  Cost: Additional fee applies (calculated at checkout).

Free shipping is available on select items or orders over a specified value. Check the product page or cart for details.

4. Tracking Your Order

• Once your order is dispatched, you will receive a confirmation email with a tracking number and link.
• Use the tracking link to monitor the status of your delivery in real-time.
• If you experience any issues with tracking or delays, please contact us immediately so we can assist you.

5. Delivery Issues

• Damaged or Missing Items : If your order arrives damaged or items are missing, please notify us within 48 hours of delivery. Include photos of the damage and your order details so we can resolve the issue promptly.
• Incorrect Address : Ensure your shipping address is accurate during checkout. We are not responsible for orders sent to incorrect addresses provided by the customer.

6. Returns & Exchanges

• All products are eligible for return within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Refer to our Returns Policy for more details.
• If you need to return an item due to our error (e.g., wrong item shipped), we will cover the return shipping costs.

7. Local Pickup (Melbourne Only)

• Melbourne customers can opt for local pickup from our warehouse.
• Pickup hours: Monday to Friday, 9 AM to 5 PM (by appointment only).
• Please ensure you bring your order confirmation and ID for verification.

8. Contact Us

If you have any questions about shipping, delivery, or tracking, our friendly team is here to help! You can reach us via:

• Phone : 0430 040 343
• Live Chat : Available on our website during business hours.

Thank you for choosing Walia Building Supplies ! We are dedicated to ensuring your shopping experience is seamless from start to finish. With our reliable shipping and delivery services, you can shop with confidence knowing your products are in safe hands.